Gift Vouchers - Frequently Asked Questions

Problem: I'm experiencing difficulties placing my order online...

Solution: Please contact us, we will be able to take your order over the phone and arrange delivery.

Classic Reservations Centre 0845 0 70 70 90 or email at gifts@classicbritishhotels.com.


Problem: I can't find what I'm looking for...

Solution: Please contact us, we will be able to build you a bespoke gift voucher and arrange delivery.

Classic Reservations Centre 0845 0 70 70 90 or email at gifts@classicbritishhotels.com.


Question: How do I redeem my voucher?

Answer: Classic British Hotels gift vouchers must be redeemed by contacting us on the following:

Classic Reservations Centre 0845 0 70 70 90 or email at gifts@classicbritishhotels.com.


Question: Who can use a spa voucher?

Answer: Most of our spa hotels offer health and beauty treatments to guests over the age of 16. Certain medical conditions or pregnancy may preclude you from having some of the treatments available. If you have any concerns, then, please check with us before making your booking.


Question: How do I print my eVoucher?

Answer: Your voucher will arrive by email as a PDF attachment. You will need Adobe Acrobat Reader DC (free) to open the attachment and print. The quality of the print finish will be determined by the spec of your printer.


Question: What delivery and postal options do I have?

Answer:

  • Gift vouchers can be emailed free of charge;
  • Can be mailed 1st Class in a presentation envelope £2.95;
  • Can be mailed 1st Class in a presentation box £7.50.

Question: How long will it take for my voucher to arrive?

Answer: eVouchers are delivered and will arrive instantly. All vouchers ordered before 3:00 pm (GMT) on a weekday for delivery by First Class Royal Mail will be dispatched the same working day (excluding Bank Holidays). If a voucher is ordered after 3:00 pm on a weekday, or on a weekend, it is dispatched the next working day. 1st Class mail aims to deliver your gift envelope or box to its destination the next working day - including Saturdays.


Question: Can I receive multiple denominations in a single gift envelope or box?

Answer: Yes, please do contact us, we can issue multiple denominations in a single presentation envelope or box.


Question: Can I have a VAT receipt for my purchase?

Answer: Yes, please do contact us, we can issue VAT receipts on voucher sales.


Question: I have received my voucher and there is a mistake on it, can I get it amended?

Answer: Yes, please do contact us, we can amend and/or reissue a voucher.


Question: I’ve lost my voucher, can I still make a booking?

Answer: Vouchers can be retrieved from the system and reissued, but please do contact us as this is soley at our discretion.


Question: Can I extend or refund my voucher?

Answer: Vouchers can be extended for 3 months for a standard admin fee of £20. Unfortunately, vouchers cannot be refunded.


Question: Can I post-date my voucher?

Answer: Yes, please do contact us, we can post-date a voucher.


Question: I have only part used my voucher, can I carry forward the balance?

Answer: Unfortunately, each voucher has a unique voucher ID that can only be used for one transaction.